Website Care
WordPress Care Plans
Just like with your car, you need to give your WordPress install regular tune-ups. This keeps your website working at its best, both safety-wise and performance-wise.
You can download our Do-it-Yourself guide to maintaining your WordPress site here on our website, and we’ll guide you through how to maintain and upkeep your own website.
But, if you want the load taking off your shoulders, you can sign-up for one of our WordPress website care plans and we’ll do it all for you, leaving you to get on with what you do best—your business, and your content.
A Little Bit of Care
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great for smaller or brand-new sites
Taking Regular Care
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our standard care plan for established sites
On All Care Plans
General Maintenance
We update your themes and plugins, including checking for any known vulnerabilities with your plugins, clean up your database tables so that everything is running swiftly, and delete any spam comments. We’ll also continuously monitor your uptime, and do a security and malware check.
What we do:
- Update your core WordPress install (if necessary);
- Update the themes and plugins you are using;
- Check for known vulnerabilities;
- Optimise your WordPress database and reduce overhead;
- Delete any spam comments or suspicious users;
- Monitor your website uptime, so we know and can fix it if your site goes down;
- Check your install for malware;
- Run a security check so we know things are a-okay;
- Manually review some of your sites key pages to make sure things are looking good and there are no problems.
How often we do it:
- A Little Bit of Care: Once a month
- Taking Regular Care: Once a fortnight
- So Much Care: Once a week
At the end of the month:
At the end of every month we send you a report on what has been done, and let you know about any issues we found.
On All Care Plans
Website Backups
We’ll make sure that you have recent website backups stored safely, so that if anything does go wrong with your install, it’s all ready to be restored from a recent backup.
We back up your WordPress database and all of your other website files (including themes and plugins, images, and any other media such as PDF files that are not stored in your database) on our WordPress care plans every month, so that you know for certain you have a recent backup that we can re-install from in case something does go wrong with your site.
A Little Bit of Care
On our introductory plan, we take 1 backup per month.
Taking Regular Care
For our standard plan, we take 2 backups every month (once fortnightly). This gives a little more peace of mind to our users who update their content a little more often.
So Much Care
On our most comprehensive plan, we take 4 backups every month (once a week). We recommend this frequency (as a minimum) for customers with sites that get updated very frequently, or online stores.
Why do I need backups?
Unfortunately, sometimes things can just go wrong.
Your WordPress database contains every post, page, comment and link you have on your site. If your database gets corrupted or erased, you stand to lose everything you’ve created.
A large core update might create unforeseen problems with plugins and themes, your database might get corrupted, or you might even get hacked (although we really hope not). With a proper backup of your WordPress database, and all of your files such as images, PDFs, and media, things can be quickly restored back to normal.
It is essential to have a recent site backup because problems inevitably occur. With a backup, you are in a position to quickly take action when disaster strikes.
Can I do this myself?
Absolutely!
And, if you host with us, it is really easy—just log in to your hosting control panel and select the website backup function. It only takes a few minutes.
You can do this once a month, or if you work on your site regularly, maybe once a week or even every day. We recommend that you keep at least 3 recent backups, whether or not you are using our WordPress care plan, simply for peace of mind.
On All Care Plans
Retainer Hours
You get a set number of retainer hours each month to use as you please—anything from “set up my contact form for me” to “can you tidy up my home page”.
When you set up your WordPress care plan with us, we create a unique Slack channel where you can add all of the items that you would like help with. You can even assign a priority to your tasks, so we know which to work on first.
- A Little Bit of Care: 30 minutes per month
- Taking Regular Care: 1.5 hours per month
- So Much Care: 3 hours per month
You can use your hours for tech-support, design services for your website or social channels, or minor development work. Any unused hours will be used by us to improve your website where we see fit the next month. So even if you don’t need anything specific, you are still getting an improved website!
On All Care Plans
Site Improvements
Any unused retainer hours from the previous month will be used for minor website maintenance work that we spot on your site. This could be anything from making sure your uploaded images are optimised and correctly sized, page-speed gains, or tidying up.
What we might do:
- Optimise and resize your uploaded images;
- Tidy up your page designs, particularly for mobile;
- Do a website speed test, and make some speed gains;
- Check page structure is optimised and semantic;
- Check accessibility and add missing alt tags;
- Check for dead links and 404 page errors;
On Our 'So Much Care' Plan
Website Strategy Call
We check in with you every month and go over website improvements and your strategy going forwards.
- A Little Bit of Care: N/A
- Taking Regular Care: N/A
- So Much Care: 30 minute strategy call via zoom or telephone each month
Will one of our Care Plans will work for you and your WordPress website?
Select your plan below and we will arrange an onboarding session!
A Little Bit of Care
best for smaller websites
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Each month includes:
| Website Backups | 1 x per month | |
| General Maintenance | 1 x per month | |
| Uptime Monitoring | 24-7 | |
| Security + Malware Checking | 1 x per month | |
| Retainer Hours / Improvements | 30m per month | |
| Website Strategy Call | n/a |
Taking Regular Care
our standard care plan
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Each month includes:
| Website Backups | 2 x per month | |
| General Maintenance | 2 x per month | |
| Uptime Monitoring | 24-7 | |
| Security + Malware Checking | 2 x per month | |
| Retainer Hours / Improvements | 1.5hrs per month | |
| Website Strategy Call | n/a |
So Much Care
ideal for e-learning and stores
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Each month includes:
| Website Backups | 1 x per week | |
| General Maintenance | 1 x per week | |
| Uptime Monitoring | 24-7 | |
| Security + Malware Checking | 1 x per week | |
| Retainer Hours / Improvements | 3hrs per month | |
| Website Strategy Call | 1 x 30m |